FIRST AXIOM OF COMMUNICATION (BASIS)
IT IS IMPOSSIBLE TO NOT COMMUNICATE.

Communication is a 2-way process!

COMMUNICATION MAP	HOW COMMUNICATION WORKS

The given meaning of a message and the eventual reaction, even through an action, are both regulated by CODES. The codes used by the listener aren’t necessarily the same the speaker uses.

SECOND AXIOM OF COMMUNICATION
COMMUNICATION ALWAYS TAKES PLACE THROUGH THREE CHANNELS:

THIRD AXIOM
EVERY COMMUNICATION HAS ITS OWN CONTENT AND RELATIONAL ASPECT









Communicating effectively means being capable of using the paraverbal (voice) and non-verbal (body) channels of a communication.

• A few general rules
• Read the context
• Interpret the signals (feedback)
• Use your own natural style
• How to use the voice

TRAIN OF COMMUNICATION
TELL ME A STORY